Do you offer free shipping?
We offer free shipping to most Australian addresses for orders over $80.00
General orders between $0.05 and $88.99 will incur a $10.00 delivery charge.
How do I qualify for free shipping?
This offer is subject to all of the following terms and conditions.
- free shipping is available to most addresses within Australia
- this free shipping offer may be withdrawn or altered at any time
- offer excludes Gift Cards
- this offer only applies to orders placed online for delivery
Online orders must meet the above criteria in full to qualify for free shipping*.
Do you offer express delivery?
This option is not currently available at time of checkout. We endeavor to ship all items via the most efficient and fastest way possible.
Do you ship on Public Holidays?
Not at this stage. For orders processed after 5pm on the Friday prior to a Monday Public Holiday, orders will be processed in order of date and time received from the following Tuesday. Depending on the quantity of orders received over the long weekend, there may be an additional 1 - 2 days delay before your order is prepared and shipped.
How long will it take me to receive my order?
Once our team receive your order, we aim to pick, pack and dispatch your items the same day, (subject to stock availability).
To deliver your order, we use a selection of courier services with delivery times between 2 – 5 days for metro areas and 3 - 10 business days after dispatch for regional areas (December expect longer delivery times).
Courier deliveries are made during business hours, Monday to Friday only.
How do I track the delivery of my order?
We know it can be exciting anticipating your delivery, so we have made it easy to track your order. Our system will automatically send you updates via SMS/ text message and email.
Please allow up to 24 hours for your parcel to register in our courier’s system before attempting to track your order.
If you have any concerns contact us on (07) 5444 0714 or sales@tackleworldkawana.com.au You (and your delivery) are important to us – we will respond to you within 24 hours.
Can you deliver to PO boxes?
Unfortunately, our courier cannot deliver to PO boxes, private mail bags or lockers.
What if I’m not home for delivery?
We recommend that you provide a delivery address where someone can receive and sign for your items during regular business hours.
If you aren’t home when our courier attempts to deliver your order you will receive a text message and email that will give you the option to arrange redelivery or pick up from your nearest collection point at no extra charge.
If you are not home when the courier attempts to deliver for the second time, you will receive a physical calling card and another text message and email which will give you the option to arrange redelivery or pick up from your nearest collection point at no extra charge.
If you've missed your delivery on the third attempt further return charges may apply.
If your nearest depot is too far away for collection, we can organise redelivery with the courier. However, this will incur a $25.00 redelivery fee from the courier.
Do you ship internationally?
Unfortunately, at this stage, we do not offer international shipping.
How much does delivery cost?
We offer free delivery for orders over $80.00
Orders between $0.00 and $79.99 will incur a $10.00 delivery charge.
Tackle World Kawana Waters has the right to at any time, reject an order due to unforeseen circumstances.
If something outside of our control occurs, either with a supplier or courier, we will be in contact with you immediately to resolve the issue.